Campaign Reports
Campaign Reports are a sub-link of the Tools link. Campaign Reports deliver crucial information about the performance of your campaigns. We currently have 6 reports spanning 3 campaign types. Below is a list of the campaign types and the campaign reports associated with them.
Live Transfers or Voicemail Leads
- Call Transfer Report
- Voicemail Report
- All Completed CDRs
- Billing Report
Polls or Surveys
- Poll Activity Report
- Call Activity Report
- All Completed CDRs
- Billing Report
Mass Notification
- All Completed CDRs
- Billing Report
Campaign Report Descriptions
Call Transfer Report - This report will show you all Call Transfers for the selected campaign and date range.
The fields contained in the report are:
- Telephone
- CallTime
- CallLength(InSecs)
- Status
- FirstName
- MiddleName
- LastName
- Address
- Address2
- City
- State
- ZipCode
- TransferNumber
Voicemail Report - This report will show you all Voicemails that were received for the selected campaign and date range.
The fields contained in the report are:
- Telephone
- CallTime
- CallLength(InSecs)
- FirstName
- MiddleName
- LastName
- Address
- Address2
- City
- State
- ZipCode
- VMFileName
Poll Activity Report - This report will show all calls that received a touch-tone response for the selected campaign and date range.
The fields contained in the report are:
- Telephone
- CallTime
- CallLength(InSecs)
- FirstName
- MiddleName
- LastName
- Address
- Address2
- City
- State
- ZipCode
- Poll Activity Fields (Array)
Poll Activity Fields (Array) - This is the question names of your Poll or Survey steps as the column headers. If you created a 3 question poll with the question names being Q1, Q2, and Q3, the touch-tone data would populate these fields based on the responses from the call recipient.
Call Activity Report - This report will show all calls that were processed, including touch-tone responses, for the selected campaign and date range.
The fields contained in the report are:
- Telephone
- CallTime
- CallLength(InSecs)
- FirstName
- MiddleName
- LastName
- Address
- Address2
- City
- State
- ZipCode
- Poll Activity Fields (Array)
Poll Activity Fields (Array) - This is the question names of your Poll or Survey steps as the column headers. If you created a 3 question poll with the question names being Q1, Q2, and Q3, the touch-tone data would populate these fields based on the responses from the call recipient.
All Completed CDRs - This report will show all calls that were processed for the selected campaign and date range.
The fields contained in the report are:
- Telephone
- CallTime
- CallLength(InSecs)
- Status
- SIP ResponseCode
- FirstName
- MiddleName
- LastName
- Address
- Address2
- City
- State
- ZipCode
Billing Report - This report will show all billed calls for the selected campaign and date range.
The fields contained in the report are:
- Telephone
- CallTime
- CallLength(InSecs)
- BilledAmount
- Status
- SIP ResponseCode
- FirstName
- MiddleName
- LastName
- Address
- Address2
- City
- State
- ZipCode
Other Notes
- All Reports can be downloaded as Excel or PDF.
- You are limited to pulling the most recent 30 days of data.
- Data over 30 days old gets archived.
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