Voice Broadcasting

Campaign Management

• Choosing Calling Country
• Difference Between Predefined and Copy Campaign Designs
• Choosing Campaign Type
• Time Zone Scheduling
• Setting Caller ID
• Setting AM Detection Method

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Campaign Specific

• Creating Live Transfer Campaign
• Creating Voicemail Leads Campaign
• Creating Poll or Survey Campaign
• Creating Mass Notification Campaign

Dashboard

• Understanding the Dashboard
• Add a New Campaign
• Update Existing Campaign
• Deleting Campaign

Summary

• DialList Summary
• Configuration Summary
• Detailed Summary
• Advanced Summary

Call Flow

• Managing Live Transfer Call Flow
• Managing Voicemail Leads Call Flow
• Managing Poll or Survey Call Flow
• Managing Mass Notification Call Flow

Database Management

• Import Individual Record
• Importing a Dial List
• Exporting a Dial List
• Removing Duplicates from Dial List
• Scrubbing a Dial List Against DNC
• Resetting a Dial List

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DNC Center

• Searching Phone Number in DNC Database
• Managing National DNC Database
• Managing InHouse DNC Database

Tools

• Schedules
• Campaign Reports
• Voicemails
• Call Recordings

Telephony Area

• Agent Timezone Scheduling
• Managing the Telephony Area
• Dialer Status Indicators
• Campaign Status Indicators

Account Management

• Billing
• Support
• Profile
• Housekeeping Procedures

Training Recipes

• ★ Complete Steps For Live Transfer Campaign
• ★ Complete Steps For Voicemail Leads Campaign
• ★ Complete Steps For Poll or Survey Campaign
• ★ Complete Steps For Mass Notification Campaign
• Obtaining Paypal API

On Demand Webinars

• ★ Dialtel Crash Course
• Importing Records from The National Do Not Call Registry