Choosing Transfer Method
There are 2 transfer methods you can choose when creating a new campaign or editing an existing one. They are Single Transfer and Multi Transfer.
Single Transfer is for transferring all calls on your campaign to the same phone number. You may also refer to the phone number as the "point to" number.
Multi Transfer is for transferring all calls on your campaign to a rotating list of phone numbers.
Common Reasons for Choosing Between These Two Methods
- You are a small business with a remote team of sales agents. You do not have a PBX to route the calls. You can use Multi Transfer and add all the phone numbers of your remote sales team.
- You are a large call center and you have a PBX that can route calls to your agents. You can use Single Transfer to point all your traffic to your PBX/Switch and do the routing yourself.
- You have both a physical call center and remote agents. You do not have any call routing capabilities. You could use Multi Transfer to distribute the calls to both an on-site and and off-site location.
- You are a lone wolf looking to tear it up with your own live transfers. You can use Single Transfer to deliver the calls to your cell phone or office line.
Both these methods will allow you to handle most situations that can arise with basic call routing. You should also be aware that you need to enter your transfer number(s) in 11 digit format. (i.e. - 15551231234)