Voicemails

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Voicemails

Voicemails is a sub-link of the Tools link. Voicemails are where you manage all the activities related to the Voicemail Leads campaign. Here is a screenshot of the Voicemails page.


Voicemail Options

There are 3 subsections of the Voicemail Options section. There are Download VM's, Archive VM History, and Global VM Count.

Download VM's is where you download the voicemails you receive on the campaign you are managing.

Archive VM History is where you access ALL downloads you have previously initiated from the Download VM's subsection for the campaign you are managing.

Global VM Count is where you get a view of ALL voicemails currently stored throughout your campaigns.


Download VM's

There are two sections within Download VM's. They are Scrub Voicemail Before Downloading (Optional) and Download Voicemails.

Scrub Voicemail Before Downloading (Optional) allows you to delete voicemails under a specified size. The available filters are:

  • 8 KB
  • 16 KB
  • 24 KB
  • 32 KB
  • 40 KB
  • 48 KB
  • 56 KB
  • 64 KB
  • 90 KB
  • 128 KB

You should not use this option until you are familiar with handling voicemails. Over time you may notice trends. One such trend could be that you never get a lead from files under 24 KB. When you feel comfortable, you can start to scrub the Voicemails prior to downloading to reduce the workload of processing the dead leads.

Download Voicemails allows you to choose between two options to download your voicemails. Those options are Download voicemail and delete from server AND Download voicemail without deleting.

Download voicemail and delete from server is the option you should always use. There are a few reasons for this that I will explain in bullets.

  • We create an archive for every download anyways.
  • Not deleting them will make it harder to track where you left off.

Download voicemail without deleting was an option designed for admins who wanted to pull voicemails to get a feel for how the campaign was performing. The admin wanted to be able to check out the voicemails without interrupting the employees from grabbing them in the order received. Unless you are in this situation, downloading and deleting will be your best option.


Archive VM History

This is where we store every download that is initiated from the Download VM's subsection. Below is a screenshot showing the Archive VM History page.

What I have blacked out is the Campaign ID and the IP Address which is part of the file name. The fully formatted name of an archive is:

<DATE><TIME><TYPE><CAMPAIGN_ID><IP_ADDRESS>.zip

We section the downloads into time ranges to make it easier to locate the download you are looking for. The available filters, which will display based on available data are:

Older than 30 days - All archives that are older than 30 days.
Last 30 days(excluding last 7 days) -
All archives within the last 30 days, excluding the archives in the last 7 days.
Last 7 days(excluding last 3 days) -
All archives within the last 7 days, excluding the archives in the last 3 days.
Last 3 days(excluding today) -
All archives within the last 3 days, excluding the archives for today.
Today
All archives for today.


Global VM Count

The Global VM Count gives you a view of all your VM Counts for ALL campaigns on one page. Below is a screenshot showing the Global VM Count page.

The ID and Campaign Name were blacked out to protect sensitive information. You can see that the Voicemail Counts populate for your campaigns. This is useful to track how well a campaign is performing. You can refresh this page and it will update the voicemail counts if the campaign(s) are running.


Other Notes

  • We delete archives (.zip) that are older than 90 days.
  • We do not delete voicemails (.wav) that have never been downloaded.
  • There is a 5 minute delay before a voicemail received will appear on the site. We code that delay on purpose to prevent data corruption.
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